Privacy Policy
Effective date: September 20, 2026
Qarrabt is a clinic queue and patient management application. This Privacy Policy explains how information may be collected, used, stored, and protected when using Qarrabt.
1. Information We May Collect
Depending on how Qarrabt is used, the application may process information including:
- Name and contact information.
- Phone number used for account verification.
- Appointment and queue information.
- Patient medical history and previous medical information.
- Information about visits and consultations.
- Prescription and medication information.
- Allergy information provided by the patient or authorized clinic staff.
- Medical documents, laboratory results, scans, or other uploaded files.
2. How Information Is Used
Information is used to provide and operate Qarrabt's clinic management functionality, including patient registration, appointment and queue management, visit management, medical record management, prescriptions, and related clinic services.
3. Medical Information
Qarrabt may process medical information entered by patients or authorized healthcare or clinic staff. Such information is used to support the medical record and clinic workflow and is not intended to be used for purposes unrelated to providing the requested clinic services.
4. Access to Information
Access to patient information is intended to be limited to authorized users and personnel who require access to provide the relevant clinic services or operate the application.
5. Storage and Service Providers
Qarrabt may use third-party infrastructure and service providers to operate its application, store information, authenticate users, and provide application functionality. These providers may process information on behalf of Qarrabt as necessary to provide their services.
6. Security
Reasonable technical and organizational measures are used to protect information against unauthorized access, alteration, disclosure, or destruction. However, no internet-based system can guarantee absolute security.
7. Data Retention
Information may be retained for as long as necessary to provide the requested services, maintain appropriate medical or administrative records, comply with applicable requirements, resolve disputes, and enforce applicable agreements.
8. Data Deletion and Requests
Users may contact Qarrabt to request information about their personal data or request deletion where applicable. Some information may need to be retained where required for legal, medical, security, or legitimate operational reasons.
9. Children's Privacy
Qarrabt is not intended to knowingly collect personal information from children independently without appropriate parental, guardian, or authorized healthcare involvement.
10. Changes to This Policy
This Privacy Policy may be updated from time to time. The updated version will be published on this page with a revised effective date when appropriate.
11. Contact
For privacy-related questions or requests, please contact the Qarrabt support team using the support contact associated with your Qarrabt application.